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Initial contact

Complaint by an Associate

Please see Observer/Associate Charter. Or contact the Secretary (This email address is being protected from spambots. You need JavaScript enabled to view it.) if more appropriate.

Complaint about an observer

Contact Chief Observer (This email address is being protected from spambots. You need JavaScript enabled to view it.). If this is not appropriate, contact the Secretary.

Complaint about a Member

Contact the Secretary (This email address is being protected from spambots. You need JavaScript enabled to view it.). If this is not appropriate, contact the Chairman (This email address is being protected from spambots. You need JavaScript enabled to view it.) .

The Secretary or Chairman will ensure that the appropriate club officer will contact the complainant.

Complaint Resolution

The complaint is dealt with by the appropriate club officer. If complainant not satisfied, appeal can be made to three members of the committee who were not involved in the original complaint. They will only deal with process and procedure and will not hear new evidence.

If the complaint is still not resolved, the club will refer the matter to the IAM Regional Operations Manager.